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Off-Campus Vendor Access to On-Campus Servers or Applications

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Purpose:

Support of applications on campus may require off-campus vendor remote access. This access will be made available with prior area-manager consent through the use of authentication with temporary accounts (scheduled password expirations and timeouts), with VPN using remote desktop. [see also System Passwords]

Statement:

Need based, authorized access to systems/servers will be available to vendors remotely needing access for troubleshooting and maintenance. Vendors will be required to adhere to current Network Acceptable Use policies.

Description:

Consent for requested remote access will be provided by UTS area-manager.

Any work requiring user impact - (i.e. system down, temp outage, significant change in application) will require a Change Management request be completed. Any work will require manager approval and evaluation by interested parties to determine need and timing.

All changes regardless of impact significance will be documented in the appropriate project site.

WSU UTS will ensure that remotely managed on-campus servers are on regular backup schedules and secure with updates, patches and antivirus.

Additional Information:

Approved By: Managers and CIO

Date of Origination: 2/12/2008

Last Reviewed: 9/27/2012

Policies

Wiki Pages: Off-Campus Vendor Access to On-Campus Servers or Applications

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