• Learning in Times of Disruption

    Student Information during Coronavirus Outbreak

    Beginning March 30 Worcester State will commence using distance learning modalities for course instruction for the remainder of the semester. Labs and other experiential learning course requirements may continue as on-campus activities and be set for a future date. In the remote instruction plan, we also aim to build in flexibility to meet potentially changing circumstances and to maintain high-quality teaching.

    The following resources should help to support the transition as we adapt to a new approach to learning.

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  • Frequently Asked Questions

    Note: These FAQs are specific to distance learning, see our public health information FAQs to learn how the coronavirus emergency has effected other aspects of life at Worcester State.

    Updated: March 26, 2020 3:00 p.m.

  • Academic Considerations

    What will remote learning look like? Where do I start?

    Your professor will be reaching out to you regarding plans to move forward. Please check your WSU email often.

    How will faculty be teaching me?

    There are many tools available for students and faculty, including cell phone, email, Zoom, Google Tools, Blackboard. Guides on how to use these tools can be found under the resources section of this page

    How am I attending class?

    Each professor will reach out to you to explain whether you will be in class synchronously (at a specific time) or asynchronously (you are given a due date/time but can work at your own pace.

    How do I participate in labs and other experiential/in-person lessons?

    Worcester State University is currently examining options for labs and other experiential courses. More information will be shared as decisions are made.

    How do I submit work?

    Your professor may ask you to submit work via email or through Blackboard. Please see the guide on using Blackboard for how to submit assignments

    How do I complete group projects?

    If your class requires group-work, your professor will give instructions on how you can communicate with group members. Email, text, BlackBoard and other tools allow students to communicate with each other

    Does my syllabus change?

    Your professor will be communicating any changes to the syllabus to you

    What are the policies regarding attendance and participation in online courses?

    Your professor will determine online attendance and participation policies

    If I am forced to quarantine or am sick, will I be penalized?

    WSU has procedures in place to communicate to faculty members that students are sick or under quarantine. Students should contact the Health Services department at 508-929-8875, Please note that no specific information is given, just notification of the absence for medical reasons.

    Should I continue to attend my internship, practicum, or student teaching site?

    Students should follow guidelines from their internship, practicum, or student teaching sites as to whether they should continue attending.

    My internship, practicum, fieldwork, or student teaching site has closed. How will I receive credit?

    Please reach out to your supervising faculty member.

    Registration and the Registrar's Office

    How do I withdraw from a course, or the University, pass/fail a course, or declare/drop a major, minor, or concentration?

    To withdraw from, or pass/fail a course(s), you should email your request to withdraw or pass/fail, along with your student ID number, name, course and section number to

    To withdraw or take a leave of absence from the University, you should complete the exit survey:

    To declare or drop a major, minor, or concentration, you should email your student ID number, name and the change you would like to make to

    How do I order a transcript from Worcester State University?

    To order an official transcript, you should navigate to the transcript request link at:

    How will advising work?

    Your advisor will communicate with you how they will be advising students. Some options include phone, email, Zoom, or Google Hangouts.

    See our Advising & Registration section below for additional details.

    How will registration work?

    See our Advising & Registration section below for details.

    Financial Aid and other Financial Concerns

    Has the FAFSA deadline changed?

    Financial Aid application deadlines have not changed. The on-time deadline for Worcester State Financial Aid is May 1, 2020 for the 2020/2021 academic year.

    Will my Pell grant or Federal Direct Student Loan be affected?

    Financial Aid awards for the 2019/2020 academic year are not being affected.

    How will this impact work-study students?

    In general, Federal Work Study Students cannot work unless they are supervised. More specific information is forthcoming.

    Support Services

    Can I come to campus to use the Library and computer labs?

    The campus is closed to students and the general public for the foreseeable future, including the Library and computer labs. Many Library services continue to be available online. See the Library website for more information.

    I was using textbooks on reserve in the library, how can I access that information now?

    Please contact your instructor if you need access to materials. Your instructor will be in contact with the Library

    Student Services

    Will Counseling Services still be available for me?

    In the wake of the current COVID-19 pandemic, Counseling will be working with students remotely through confidential teletherapy. They will not be meeting with any students in person at this time.

    If you are a current client of Counseling Services, please contact your counselor directly at their personal Worcester State email address to arrange for teletherapy.

    If you are new to Counseling Services, please contact A counselor will be in contact via email within 24 hours.

    In an immediate crisis situation, students off campus should call 911. On campus students should contact University Police at 508-929-8911.

    Along with resources on the Counseling Center website in the student portal, the following resources are available to you and may assist in coping and symptom reduction.

    Will Health Services still be available for me?

    Health Services is open Monday - Friday, 8am-4pm. Please note, with any health related questions, the student must call Health Services first at 508-929-88758875. Walk-in appointments will not be accepted without first calling Health Services.

    Accessibility and Accommodations

    What happens if I have educational accommodations through Student Accessibility Services?

    If you are registered with Student Accessibility Services, your approved educational accommodations apply for the remainder of the semester. Some accommodations may not apply within a remote or online format.

    Extended time for quizzes, tests and exams does apply in courses when faculty are providing a limited time such as 60 minutes for an exam. Some faculty choose to provide extended time for all students, such as 12 or 24 hours or longer; in those situations an extension would not apply. Please send your faculty members a copy of your Professor Notification Letter for reference.

    I have accommodations through Student Accessibility Services and am having trouble accessing my accommodations.

    Please contact Student Accessibility Services at or 508-929-8733 and a staff member will respond and assist you.

    Academic Events

    Will Commencement still be happening?

    Worcester State has not made a decision about how and when to celebrate our 2020 commencements. CDC guidance and the continuing spread of the pandemic will certainly affect our planning. As we also attend to the pressing issues associated with completing the spring semester, we will inform the campus community no later than Friday, April 3, concerning commencement activities.

    Will the Celebration of Scholarship and Creativity still be happening?

    We will shift the Celebration of Scholarship and Creativity to an online format that will allow students to present their work. More details to follow.

    Will the Academic Achievement Awards still occur in April as scheduled?

    Student awardees will be receiving an email from the Provost’s Office to inform them they are receiving an award. They will also receive additional information about alternate plans to honor student awardees.

    Blackboard and Respondus

    Where can I find help on how to use Blackboard?

    Information Technology has guides on how to use Blackboard at

    The Blackboard App is not working.

    We recommend using your browser on your mobile device to access Blackboard. Chrome and Firefox are the preferred browsers.

    How do I use Blackboard Collaborate?

    Instructions for using Blackboard Collaborate can be found on the Blackboard homepage after logging in.

    How do I use Respondus Lockdown Browser?

    Instructions for using Respondus can be found on the Blackboard homepage after logging in.

    Now that Worcester State is shifting to "remote learning", is there enough bandwidth to handle an increase in the students using Blackboard?

    Yes. Blackboard has increased the bandwidth on their servers.

    VPN and Remote Connectivity

    What is a VPN?

    A VPN, or Virtual Private Network, gives you access to a remote network, over the internet, when you're not physically present at that remote location. When you connect a device to a VPN all that device's network traffic is channelled through the remote network, and that data is protected in transit across the internet. Your device then has a "presence" on the remote network, and can connect to other devices and services as though you were on-site.

    How do I sign in to Worcester State's VPN and use remote access for SPSS?

    Instructions for using Worcester State's VPN can be found at:

    How do I get technology help outside of regular business hours?

    Please submit a help-desk ticket, and you will be contacted as soon as possible.

    What should I do if I do not have access to reliable internet or do not have access to a computer off-campus?

    Students should communicate with their professors about their situation to discuss alternative arrangements.

    Note: Charter/Spectrum is providing 60 days of free internet to households with college students.

    Where can I find free wi-fi hotspots?

    Both Xfinity and Spectrum/Charter have opened their public wifi hotspots to everyone, with some limitations. Follow these links for more specific information from each provider:

    What software/hardware do I need on my home computer to continue teaching or learning?

    Students should not need additional software/hardware to continue teaching and learning besides access to the internet and basic software such as Microsoft Word, Powerpoint, and/or Excel Sheets. Microsoft Office is available for free for students and faculty to download at:

    Students who need to use SPSS should follow the remote access instructions above.

  • Advising & Registration

  • Registration for Summer 2020
    Registration for Summer 2020 is now open. Changes in registration processes are detailed on the Courses & Registration page.
    Advising & Registration for Fall 2020

    Undergraduate Advising for Fall 2020 Pre-registration

    • Fall 2020 course schedule is set to be posted around March 30,2020
    • Advising for pre-registration will occur April 6-17, 2020.
    • Undergraduate students will be activated automatically, on April 15, 2020, sometime between 9 a.m. and 4 p.m.

    Pre-registration for undergraduate students will occur as follows:

    • Tuesday April 21: Seniors
      • 110+ Credits
        • Online registration: 6:00 a.m.
        • Registration by email: 8:15 a.m.
      • 100-109 Credits
        • Online registration: 9:00 a.m.
        • Registration by email: 11:00 a.m.
      • 90-99 Credits
        • Online registration: 12:00 p.m.
        • Registration by email: 2:00 p.m.
    • Wednesday April 22: Juniors
      • 80-89 Credits
        • Online registration: 6:00 a.m.
        • Registration by email: 8:15 a.m.
      • 70-79 Credits
        • Online registration: 9:00 a.m.
        • Registration by email: 11:00 a.m.
      • 60-69 Credits
        • Online registration: 12:00 p.m.
        • Registration by email: 2:00 p.m.
    • Thursday, April 23: Sophomores
      • 50-59 Credits
        • Online registration: 6:00 a.m.
        • Registration by email: 8:15 a.m.
      • 40-49 Credits
        • Online registration: 9:00 a.m.
        • Registration by email: 11:00 a.m.
      • 30-39 Credits
        • Online registration: 12:00 p.m.
        • Registration by email: 2:00 p.m.
    • Friday April 24: First-Years
      • 20-29 Credits
        • Online registration: 6:00 a.m.
        • Registration by email: 8:15 a.m.
      • 10-19 Credits
        • Online registration: 9:00 a.m.
        • Registration by email: 11:00 a.m.
      • 0-9 Credits
        • Online registration: 6:00 a.m.
        • Registration by email: 8:15 a.m.
  • Student Academic Support

  • Math Center Tutoring

    With the announcement that Worcester State will adopt a remote status, the Math Center will remain operational through Blackboard Collaborate Ultra beginning on March 30.

    All students enrolled in a math course supported by the Math Center will be added into a new Math Center Tutoring Blackboard course. During a scheduled tutoring session, a student can log in to Blackboard and click on this Math Center Tutoring course. They can then click Blackboard Collaborate Ultra on the left hand panel and join the appropriate tutoring session with the tutor for their course.

    Most tutors will continue to tutor at their regularly scheduled time, however a few tutors will not be tutoring during this remote time so please check the updated schedule posted on the math center website at

    Please make your students aware of this resource and have them email Elizabeth Gilbert at with any questions or concerns.

    The Spanish Clinic

    The Spanish Clinic will remain operational through Google Hangouts beginning on March 30.

    Spanish tutors will work remotely during their regularly scheduled shifts (Monday through Thursday 9 a.m.-2:30 p.m.). Tutoring will be offered on a drop-in basis, similar to regular operations.

    Tutoring will be conducted through Google Hangouts with students' Worcester State email accounts. Tutors will be available at Students can conduct a chat, video call, or voice call with a tutor through this platform. To initiate a session, students should log into their Worcester State email and send a message to the Spanish Clinic. From there, students and tutors can coordinate how the session will proceed.

    Any questions should be sent to

    The Writing Center

    The Writing Center will remain operational through the Google platform (Mail, Calendar, Hangouts, and Forms) beginning on March 30.

    Writing Consultants will be working remotely during their regularly scheduled shifts (Monday through Thursday 9-6 p.m. and Friday 9-1 p.m.) to offer two online options:

    • Synchronous appointments. These face-to-face sessions will be enabled via Google Hangouts, the video calling format through Google Calendar.
    • Asynchronous appointments. These indirect sessions allow clients to submit their assignments and have them reviewed by a consultant within 3-5 business days. Students should submit their work using this link:
  • Library Information

  • Library Hours

    The Worcester State Library and the Learning Resource Center building closed on Monday, March 16. In anticipation of when the Library is scheduled to reopen, hours will be posted to the Library’s Hours of Operation page.

    While the physical Library is closed, many Library services continue to be available to remote users. Please note: given the uncertain and fluid circumstances associated with COVID-19, services are subject to change.

    Services Available to Remote Users

    Remote Library Services during COVID19

    For information on remote library services including links to new and expanded offerings including: three video streaming services with 100,000+ videos, and two ebook collections with 300,000+ academic books please visit:

    Other Services

    Library Services
    • Research assistance provided by WSU Liaison Librarians will be available via chat, email, and phone. Most services will be available Monday through Friday from 8 a.m. to 4 p.m.
    • Instructional services will be available via videoconferencing. Contact Liaison Librarians for additional information.
    • Interlibrary Loan will be limited to electronic article requests while the Library is closed. Please note many lending institutions have closed and some materials may be unavailable at this time.
    • Physical items, such as books, currently checked out can continue to be used by Library patrons. Any overdue fines will be suspended during the Library’s closure.
  • Other Resources

  • Incoming and Prospective Students

    Please refer to our Undergraduate Admissions' “Information for Accepted Students and Applicants” page for information.