Home | Information Technology | Quick Solutions

Information Technology

  • Quick Solutions

    Use these self-help topics to find quick solutions to your IT problems.

  • How do I report phishing to Google?

    In a web browser

    1. On a computer, open Gmail
    2. Open the message
    3. Next to “Reply”, click the Down arrow
    4. Click “Report phishing”

    Note: “Report phishing” is not an option in the Gmail app.

    In the Gmail app

    At this time, “Report phishing” is not an option in the Gmail app.

    How do I connect my game console to the WSU wireless network?

    XBox 360, XBox One S, XBox One X

    To connect your XBox to the WSUplay wireless network, you must first register your console's MAC address with the network.

    Watch the following video to learn how:

    PlayStation 3, PlayStation 4

    To connect your PlayStation to the WSUplay wireless network, you must first register your console's MAC address with the network.

    Watch the following video to learn how:

    Nintendo Wii, Nintendo Switch

    To connect your Nintendo to the WSUplay wireless network, you must first register your console's MAC address with the network.

    Watch the following video to learn how:

    How do I connect my device to the WSU wireless network?

    Windows (Vista, 7, 8, 8.1, 10)

    1. Click the wireless icon on the bottom right of your screen
    2. Select the WSU wireless network
    3. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    4. When prompted to connect or terminate, click Connect

    Mac

    1. Click the wireless icon at the top right of your screen
    2. Select the WSU wireless network
    3. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    4. Accept the certificate and type in your Mac password
       

    ***Once connected, click wireless icon again, open network preferences, select advanced, find the WSU wireless network and drag it to the top of the preferred networks window, select OK, select apply.***

    iOS (iPhone/iPad)

    1. Click Settings
    2. Click Wi-Fi

      ***If WSUguest is selected already with a checkmark, click the (i) icon***
       
    3. Select Forget This Network
    4. Select the WSU wireless network
    5. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    6. Click Join (if dismiss is displayed, click dismiss then click join again)
    7. Click Trust to accept the WSU certificate

    Android

    1. Click Settings
    2. Click Wi-Fi
    3. Select the WSU wireless network
      For identity use: username@worcester.edu

      ***Ignore anonymous identity***
       
    4. For password use: your WSU password (Gmail and BlackBoard password)
    5. Click Connect

    How do I configure my WSU email on my mobile device?

    iPhone/iPad

    1. Click Settings
    2. Click Mail, Contacts, Calendars
    3. Click Add Account
    4. Click Google
    5. Type username@worcester.edu and WSU password
    6. You will redirected to the WSU Gmail landing page
    7. Type in your WSU username
    8. Type in your WSU password

    Android

    1. Click Settings
    2. Click Accounts
    3. Click Add Account
    4. Click Google
    5. Type username@worcester.edu and WSU password
    6. You will redirected to the WSU Gmail landing page
    7. Type in your WSU username
    8. Type in your WSU password

    Other

    1. Use imap.gmail.com for the incoming server port 993
    2. Use smtp.gmail.com for the outgoing server port 465
    3. Both use SSL encryption
    4. Identity/Username: username@worcester.edu
    5. Password: WSU password

    How can I set up wi-fi calling for areas of campus where cell signal is poor?

    Android

    1. Click Settings
    2. Click More Settings
    3. Click Wi-Fi Calling

    For a list of Wi-Fi-calling capable Android phones, please visit https://www.mintmobile.com/wifi-calling-text/.

    Note: Not all phones support Wi-Fi calling. Only newer Android phones offer this feature.

    iPhone

    1. Click Settings
    2. Click Phone
    3. Click Wi-Fi Calling

    For a list of Wi-Fi-calling capable Apple phones, please visit https://www.mintmobile.com/wifi-calling-text/.

    Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer this feature.