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Information Technology

  • Quick Solutions

    Use these self-help topics to find quick solutions to your IT problems.

  • Connecting to the WSU wireless network using

    Windows (Vista, 7, 8, 8.1, 10)

    1. Click the wireless icon on the bottom right of your screen
    2. Select the WSU wireless network
    3. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    4. When prompted to connect or terminate, click Connect

    Mac

    1. Click the wireless icon at the top right of your screen
    2. Select the WSU wireless network
    3. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    4. Accept the certificate and type in your Mac password
       

    ***Once connected, click wireless icon again, open network preferences, select advanced, find the WSU wireless network and drag it to the top of the preferred networks window, select OK, select apply.***

    iOS (iPhone/iPad)

    1. Click Settings
    2. Click Wi-Fi

      ***If WSUguest is selected already with a checkmark, click the (i) icon***
       
    3. Select Forget This Network
    4. Select the WSU wireless network
    5. For username use: username@worcester.edu
      For password use: your WSU password (Gmail and BlackBoard password)
    6. Click Join (if dismiss is displayed, click dismiss then click join again)
    7. Click Trust to accept the WSU certificate

    Android

    1. Click Settings
    2. Click Wi-Fi
    3. Select the WSU wireless network
      For identity use: username@worcester.edu

      ***Ignore anonymous identity***
       
    4. For password use: your WSU password (Gmail and BlackBoard password)
    5. Click Connect

    How to configure WSU email on your mobile device

    iPhone/iPad

    1. Click Settings
    2. Click Mail, Contacts, Calendars
    3. Click Add Account
    4. Click Google
    5. Type username@worcester.edu and WSU password
    6. You will redirected to the WSU Gmail landing page
    7. Type in your WSU username
    8. Type in your WSU password

    Android

    1. Click Settings
    2. Click Accounts
    3. Click Add Account
    4. Click Google
    5. Type username@worcester.edu and WSU password
    6. You will redirected to the WSU Gmail landing page
    7. Type in your WSU username
    8. Type in your WSU password

    Other

    1. Use imap.gmail.com for the incoming server port 993
    2. Use smtp.gmail.com for the outgoing server port 465
    3. Both use SSL encryption
    4. Identity/Username: username@worcester.edu
    5. Password: WSU password

    Wi-Fi Calling

    Android

    1. Click Settings
    2. Click More Settings
    3. Click Wi-Fi Calling

    For a list of Wi-Fi-calling capable Android phones, please visit mintsim.com.

    Note: Not all phones support Wi-Fi calling. Only newer Android phones offer this feature.

    iPhone

    1. Click Settings
    2. Click Phone
    3. Click Wi-Fi Calling

    Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer this feature.

  • CONTACT US
     
    IT Help Desk
    Learning Resource Center
    Suite LRC-310
    508-929-8856

    Hours
    Help Desk
    Monday - Friday
    8:15 a.m to 4 p.m.
    Laptop Repair Depot
    Monday - Thursday
    8:00 a.m. - 7:00 p.m.
    Friday
    8:00 a.m to 4:00 p.m.

    Voicemail Messages:
    PLEASE include your WSU Student ID#