Resource Center
Suite LRC-310
Hours
Help Desk
Mon - Thurs
8am - 10pm
Fri
8am - 5pm
Sat
10am - 5pm
Sun
11am - 10pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your Worcester State Student ID#
Worcester State University requires all full-time undergraduate students to have laptop computers. Through the Laptop Purchase Program, you can take advantage of special pricing on hardware from Apple and Dell that we have vetted for durability, reliability, and supportability. When you purchase a laptop through this program, we provide on-campus support free of charge and a complete-care warranty for the length of the manufacturer’s warranty.
The Worcester State recommended models meet stringent requirements for:
- Durability: It is important that your laptops are resilient to everyday wear and tear, including the casing and internal housing for each part. Retail models typically are not designed with this specific detail in mind.
- Supportability: Worcester State is an authorized on-site service provider for units purchased through Dell’s customer portal. The Laptop Repair Depot provides service for supported units at no cost, regardless of the problem for the length of the manufacturer’s warranty. Dell has a complete care warranty, whereas Apple, even if you have purchased AppleCare+, has an additional charge per incident. Accidental damage on Apple units needs to be taken to Apple for additional payments and service. For service, visit the Laptop Repair Depot or submit a Help Desk ticket.
- Price: Each year, we aggressively negotiate the best price possible for a high-quality laptop. While you will find less expensive laptops in retail stores, they may not meet our recommendations for durability and value. And retail laptops do not qualify for our Laptop Purchase Program service agreement.
- Sustainability: Just as price is important, so is the assurance that they laptop you buy will last—whether through 4 years as an undergraduate student at Worcester State or beyond to graduate school. We are confident that the units available through the Laptop Purchase Program meet or exceed these objectives.
Windows or Macintosh?
Unsure whether to choose Windows or Mac? Consider your program of study before purchasing your laptop. Keep in mind your academic program may have specific software requirements that will not run on a specific OS. If you have questions, please contact the ITS Help Desk for general guidelines to consider or your academic department for specific information.
Financial Assistance
Generally, the cost of a laptop is factored into financial aid awards for first-year students. Contact Financial Aid for additional information.
The discounted price and our support is only available for laptops purchased via these Dell and Apple customer portals:
Resource Center
Suite LRC-310
Hours
Help Desk
Mon - Thurs
8am - 10pm
Fri
8am - 5pm
Sat
10am - 5pm
Sun
11am - 10pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your Worcester State Student ID#