Information Technology

  • Technology Services for Faculty and Staff

    Worcester State University’s Information Technology staff is dedicated to providing technology deployment, support, and training that will help you enrich the educational experience of our students. Below is information about some popular faculty and staff services: 

  • Username and Password
    When you join the WSU faculty, your WSU Network Use Account will be created automatically. New employee information is entered into our Colleague (SID/SIS) database by the Human Resources and Benefits Office. Within 24 hours, this information will be used to generate a user account, which you will need to access any of WSU network systems, including Blackboard, WSU Gmail, WebAdvisor, campus computer network, and other network database systems.

    While we can’t provide password information over the phone or via email, we have developed an easy way for you to look up and reset your information. You can do this using our online password reset application. Please note that it’s very important that you read through all the instructions.

    You also may visit the IT Help Desk on the 3rd floor of the Learning Resource Center. We require WSU OneCards to process in-person password-reset requests, so bring your WSU OneCard ID with you.
    WSU’s OneCard ID is your official identification, library and door access card. Visit the OneCard page for more information.
    WSU Gmail
    You can access your student WSU Gmail account via Your WSU Gmail is an official means of communication for WSU. It is important for you to check this account frequently. Visit the WSU Google Apps training page for more information.
    Blackboard is our online learning management system. We automatically create Blackboard course shells for each course taught at WSU. Faculty can use it to post course syllabi, lecture materials, homework materials, grades, and more. Blackboard enables faculty to manage student discussion boards, blogs, and/or journals. Its email functionality lets you send a message to all the students in a class with a few clicks of your mouse. Access Blackboard via myWSU or by typing into your Internet browser. Visit the WSU Blackboard Training page to learn more.
    Network Data Storage
    There are more than 25 gigabytes of storage available in your WSU Gmail account for documents, email, calendar, sites, and more. Visit the WSU Google Apps training page for more information.
    WebAdvisor is an application that allows you access to advising information, class rosters, grading, budget information, and more. As an employee, you can access WebAdvisor using the network login via myWSU or typing into your Internet browser. Visit our WebAdvisor Support page for a variety of training material.

    IT Help Desk
    Learning Resource Center
    Suite LRC-310


    Help Desk
    Monday - Thursday
    8 a.m to 8 p.m.
    8 a.m to 4 p.m.
    10 a.m. to 4 p.m.
    11 a.m. to 5 p.m.

    Laptop Repair Depot
    Monday - Friday
    8 a.m to 4 p.m.

    Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

    Voicemail Messages:
    PLEASE include your WSU Student ID#