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Information Technology

Information Technology


IN THIS SECTION
  • Information Technology
  • Software Downloads & Hardware Offers
  • Technology Services
    • Faculty & Staff Services
    • Student Services
  • Support & Training
    • Blackboard LMS
    • Colleague & Webl
    • GMail, Google & LISTSERV
    • Labs & Printing
    • Instructional Design
    • Network
    • Perceptive Content (fka ImageNow)
    • Samepage
    • Software & Hardware
    • Telecommunications
    • Self-Service Support
  • IT Help Desk Ticket
  • Laptop Repair Depot
    • Laptop Purchase Program
  • Security Awareness
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk
Mon - Fri
8am - 4pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your Worcester State Student ID#
508-929-8856

IT touches every facet of life at Worcester State—spanning computer network, Internet access, email and phone communications, classroom instruction, hardware and software, collaborative learning, security, strategic planning, and infrastructure. We offer training and support on Blackboard, Microsoft Office, and more. Our goal is to enhance teaching and learning with technology.

Resetting your password off-campus

If you are prompted to change your Worcester State password while off-campus, follow these steps:

For Windows Users with University Issued Laptops

Note: Windows users with university issued laptops will need to know how to connect to the Worcester State network via VPN.

  1. Log into your laptop with your current Worcester State password (the password is cached for your profile)
  2. Change your password using the Password Reset utility
  3. Once the password has been successfully reset, connect to the VPN using your new Worcester State password
  4. Once connected to VPN, lock your computer (Windows Key + L)
  5. Log into your computer with your new Worcester State password

For Mac Users, and Windows Users with Personal Laptops

There is no synchronization between a either a Mac user’s laptop password or a personal Windows laptop password and your Worcester State network password, so resetting the network password is simple:

  1. Change your password using the Password Reset utility
Submit a question or request
Help Desk Ticket
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Laptop Repair Depot
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Software
See real-time network updates
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VPN Access
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Create a guest account
Add a Guest
Print from your personal device
Print On-Campus
Connect an XBox, PlayStation, or other device
Device Registration
Multi-Factor Authentication
Set up MFA for secure authentication

Related Links

Emergency Notification Sign-Up
Center for Teaching & Learning
Multimedia Classroom Status
Computer Lab Hours
Computer Lab Software
Support & Training Calendar
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk
Mon - Fri
8am - 4pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your Worcester State Student ID#
508-929-8856
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WSU Logo in white text against a transparent background
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