Centers & Institutes

  • Center for Business and Industry

    Providing Learning and Development Programs

    The Center for Business and Industry at Worcester State University is committed to enhancing the skills of individuals in our communities and employees in our partner organizations. We deliver training on site at companies, online, on WSU's campus, or a combination.

    We offer both credit and non-credit training. We can customize solutions to fit your unique business needs. We will meet with you to understand your business goals and challenges. When you partner with us, we will work with you closely throughout the implementation of your training plan. We also offer open enrollment programming on campus that is accessible to individuals and businesses.

    Your partnership with us extends beyond our workforce training sessions. You can rely on us for additional training, and we can provide access to event-sponsorship opportunities and WSU's student and alumni talent pool to fill open positions or internships at your organization.

  • NEW: Training Workshops at Devens Common Center

    Register for the upcoming training workshops taking place at the Devens Common Center.

    Elevate Your Communication Skills
    Date: March 27
    Time: 8 a.m. - 12 noon
    Cost: $295
    Description: Understanding your own preferences and tendencies, and those of others, enables you to have more effective conversations and working relationships. Participants will explore the similarities and differences among communication styles and use a tool that will help them improve interactions. Each participant will take the Everything DiSC® Workplace assessment prior to the start of the training and will receive their personalized report at the workshop. (4 hours) Registration deadline: March 16
    Register Online

    High Performance Teams
    Date: April 24
    Time: 8:30 - 11:30 a.m.
    Cost: $195
    Description: Participants will learn the characteristics, benefits, and challenges of high-performing teams and the roles of an effective leader. (3 hours)
    Register Online

    Presentation Skills
    Date: May 22
    Time: 8:30-11:30 a.m.
    Cost: $195
    Description: This training will take you through the essential steps for creating an outline, being prepared, and using visual aids. (3 hours)
    Register Online

    Training Options

    The Center for Business and Industry offers training on a variety of topics and skills, including:

    • Business writing
    • Communication skills
    • Customer service/relations
    • Everything DiSC® (authorized partner)
    • Five Behaviors of a Cohesive Team® (authorized partner)
    • Leadership
    • Management and supervisory skills
    • Microsoft Office applications
    • Performance management
    • Presentation skills
    • Project management
    • StrengthsFinder assessment and training
    • Team building
    • Time management
    • Workplace English
    • Workplace Spanish
    Online Training Options

    Online Training

    For additional online offerings, visit our landing pages below:

    Leadership and Management Certificate Series

    Hiring and promoting managers who can effectively lead their staff is vital for strong employee engagement and retention. A manager’s effectiveness can be improved by developing competencies in key areas.

    The Center for Business and Industry offers a Leadership and Management Certificate Series to fill your leadership-skills gap. The program features day and evening sessions taught at the WSU campus. The affordable cost makes the series perfect for companies that need training for a few employees and individuals who are unemployed or underemployed.

    The series can also be brought on site to your organization and can be customized to meet your specific business needs.

    • Series I: Management Roles and Responsibilities, Discovering Your Strengths, Management Styles, Effective Communication, Performance Management
    • Series II: Team Building and Teamwork, Conflict Resolution, Critical and Creative Thinking, Time Management
    Workplace English

    We deliver training in English for speakers of other languages on-site at your location to meet your organization’s needs. On-campus training is also available, if preferred.

    Our training is taught at beginner, intermediate, and advanced levels. Each category includes instruction in the 4 language skills: speaking, reading, writing, and listening.

    The center will administer an assessment to all participants in order to determine their skill level. This will ensure participants are placed in the appropriate category. Organizations can determine whether one or multiple categories of English will be taught to accommodate participants.

    The curriculum is customized to meet specific organization needs and includes work-related topics and vocabulary presented at the appropriate level. The center works closely with each organization to gain insight and materials (manuals, forms, charts) that can be incorporated into the curriculum to increase the relevance and effectiveness of the training.


    • Increased understanding of job requirements
    • Increased production accuracy
    • Improved communication with supervisors and coworkers
    • Increased understanding of instructions and manuals
    • Improved employee morale and retention
    • Reduction in translation, which speeds up processes
    Workplace Spanish

    As the number of Latinos in the workplace and in our communities increases, many organizations have identified a need to train their supervisors and staff to speak Spanish. The Center for Business and Industry has a group of experienced, proven trainers who meet this need.

    Our Spanish as a Foreign Language instructors work with management and supervisory employees and staff to identify the specific needs and terminology to be included in the training. The classes and the curriculum can be tailored to the needs of your business.

    Access Grant Funds for Training

    The state’s Workforce Training Fund Program is financed entirely by Massachusetts employers not only to encourage them to train current and newly hired employees, but also to provide businesses with the resources to cover training costs. The Center for Business and Industry is committed to our partners’ success. We will:

    • Assist with grant writing
    • Provide and manage training
    • Support partners throughout the grant period and beyond

    We can assist with the following WTFP grants:

    General Program – Training grants of up to $250,000 for companies of any size for customized training; grants available for a variety of topics including leadership and management skills, customer service, and English as a Second Language*

    Express Program – For companies with up to 100 employees; training grants of up to $3,000 per employee per course and $30,000 per company per calendar year, with awardees eligible for reimbursement of up to 50% of the actual cost of training; an off-the-shelf training curriculum*

    Technical Assistance Grant – Planning grants up to $25,000 to assess training needs*

    Consortium Grant – Available to multiple partners who are collaborating to address similar training needs*

    Contact us to learn more or set up a free consultation.

    *Source: Commonwealth Corporation

    Pathway to College Program – UMass Memorial Health Care

    If you are a caregiver at UMass Memorial Health Care, the Pathway to College Program supports  you in achieving your career and academic goals. It provides 9 college credits and the foundation needed to enter a wide variety of undergraduate degree programs, including health education, nursing, business, psychology, occupational studies, and sociology.

    Classes are held onsite at UMMHC, one night per week, over a 9-month period.

    There are minimal up-front costs, and up to 80% of program costs are covered through tuition benefits.*

    You'll learn alongside UMMHC peers and receive individual academic advising and guidance from experienced instructors.

    Download the flyer for schedule and contact information.

    If you are interested in this program, please complete and submit the online inquiry form

    *Full- and part-time employees represented by a collective bargaining agreement should reference the agreement for specific guidelines.